A “one-stop shop” for community services: Hawkins Corner

Six Nonprofits Share Space and Goals at Hawkins Corner

Hawkins Corner ribbon cutting, June 11 2013Before a crowd of hundreds, Mayor Larry Collins described June 11 as a great day for the city of Ontario, Ohio, as he and representatives from local nonprofits cut the ribbon at Hawkins Corner, a brand new shared-space complex that houses half a dozen mission-driven organizations.

Hawkins Corner Open House

Representatives from the surrounding nine-county area joined 1,000 visitors that toured the 44,000-square-foot facility located on 10 acres.

The ribbon-cutting ceremony and open house represented the culmination of years of dreaming and planning on the part of the District 5 Area Agency on Aging and the other tenants of Hawkins Corner.

At a time when many nonprofits are seeing the need for their services balloon just as resources shrink, six agencies banded together to better serve their community.

  • How do shared-space buildings work- (2)District 5 Area Agency on Aging (the Area Agency) advocates for the independence and dignity of older adults in nine counties and connects them to services and supports.
  • Third Street Family Health Services serves county residents who are uninsured or enrolled in Medicaid. They opened a satellite clinic, Hawkins Medical Center, at the new location.
  • Experience Works trains adults over 55 years old and helps them find employment.
  • Visiting Nurses Association provides home healthcare in the region and will relocate its mental health team to the new complex.
  • Richland County Habitat for Humanity will be able to expand its services at the new facility.
  • The Alzheimer’s Association is the sixth tenant to move to Hawkins Corner.

Colocate, Coordinate, Collaborate

Shared-space buildings, also referred to as multi-tenant nonprofit centers, house several mission-driven organizations in the same complex. Through colocation, nonprofits can lower expenses while bolstering their missions and raising their profiles.

When shared-space neighbors share similar goals and serve similar populations, their impact is compounded. In the case of Hawkins Corner, all six nonprofit tenants serve low or moderate income individuals—often, older adults—who live in the region. By collocating, agencies pool resources and improve efficiency.

“[T]he synergy we generate only benefits those we all serve,” said Duana Patton, CEO of the Area Agency. For instance, the Area Agency will work closely with the on-site clinic. “We will be able to case conference more timely and efficiently,” she explained.

Hawkins Corner doubles the Area Agency’s office space. “We … have space that allows us to offer educational and wellness programs on site,” Patton said. “We can better serve the community through enhanced and additional programming for seniors and caregivers.”

Jim Hairston is the Chief Operating Officer of the Area Agency and also serves as an Ontario city councilperson representing the 4th Ward. He spoke of a seamless care experience. While visitors wait for their checkup, Hairston said, “they could go into our wellness center, and we could have a wellness class.”

Patton added, “When the physician is seeing a consumer who could benefit [from] our services or the services of another shared-space partner, they can make a ‘warm hand-off’ to the other, allowing the consumer an immediate ability to stop by.”

Each organization has a private office and access to shared space and supplies. “This allows many of us to share back office resources and costs,” such as “copiers, receptionists, other operational overhead,” Patton said.

Sharing resources lowers expenses, and it can also streamline and strengthen the services each agency provides. Patton offered an example. “The Area Agency is the sponsor of the Retired Senior Volunteer Program in eight of our counties. Habitat for Humanity relies on the services of volunteers,” she said. “We will work together to match volunteers.”

“From the standpoint of the city, it’s great to have a high-profile corner of our city utilized,” Hairston said. In addition to added municipal revenue, he noted that the prominent revitalization is “encouraging to the people of Ontario.”

Ontario, a city of about 6,200, sits a few miles west of Mansfield in Richland County, halfway between Columbus and Cleveland. One in five residents of Ontario is over the age of 65, compared to the statewide average of 14%, which means that services and supports in the area can get stretched thin. Add to that the fact the Federal Bureau of Primary Care designated rural Richland County as a Health Professional Shortage Area, and it’s easy to see why nonprofit agencies are eager to find creative solutions when times are tight.

How They Turned Their Vision into Reality

For years, staff at Area Agency had a dream of gathering community-based service providers under one roof. As Hairston explained, they wanted “a collaborative group of like-minded nonprofit agencies that serve a common population to come together… in one spot, like a one-stop shop.”

Meanwhile, on one of the most prominent intersections in the county, the corner of Park Avenue West and Lexington-Springmill Road, a former grocery store sat unused.

“We would drive by that open building that was sitting empty, thinking just what a great spot that would be,” Hairston recalled.

Hawkins Corner is named in honor of the individual who made the shared-space complex possible, Otis Earl Hawkins, founder of the large grocery store open at the location from 1987 until four years ago. At the age of 98, Hawkins donated the property to the Area Agency, and Hawkins Corner was on its way to becoming a reality.

Hairston remembered the early days of the multi-tenant nonprofit center as “heart-warming, because of the generosity of Mr. Hawkins in donating the $2.1 million facility.” He added, “During a time when the economy is not what everybody wants it to be, that revitalizes a very strategic corner for Ontario.”

Duana Patton at Hawkins Corner during construction

Duana Patton at Hawkins Corner during construction

Patton bounced ideas off of Joe Recchie, a Columbus-based attorney and social entrepreneur. “Joe was a mentor,” she said.

Recchie had previously worked with many nonprofits to help them purchase, construct, and expand their properties, including health care and educational facilities, adult day care, Head Start, and Job Service facilities.

Recchie was impressed by the scope of the Area Agency’s vision and agreed to assist them. “[The Area Agency] demonstrates a very courageous and forward-thinking approach and is completely integrated in its community,” he said.

Mindful Financing

Hawkins’ donation was simply the first phase of the story. Everyone involved had to be on the same page with an endeavor as ambitious as Hawkins Corner.

“[The Area Agency] sought and received support throughout its service area, its executive team and board working in a highly synchronized fashion,” Recchie said. As support for the project accrued, the Area Agency had to figure out financing.

The building required over $3 million worth of renovation.

“I am most proud of the use of 501(c)(3) bonds to deliver the lowest cost, most beneficial nonprofit facility financing, especially when coupled with programmed giving, as is the case with Hawkins Corner,” Recchie said.

The Area Agency set out to raise $500,000 and pursued multiple funding sources, including donations and grants, such as a $10,000 award from the Shelby Foundation. A donor wall at Hawkins Corner honors those who contributed funds or, like Recchie, pro bono services. Rent will also go toward the cost of renovation.

The unique nature of the agencies’ collaboration may also open up new lines of capital. “We anticipate funding opportunities that we can together apply for,” Patton said.

The Ohio District 5 Area Agency on Aging Foundation owns the building, and the tenants, including the Area Agency, lease space.

Recchie, who represented the Agency during loan processing and served as legal counsel, explained why the arrangement makes fiscal sense. “The major advantage of the organizational structure is the creation of clear lines of authority and obligation with respect to the operation of the nonprofit and the operation of the building,” he said. “The financing is more easily understood if the lender is not required to underwrite all of the nonprofit’s various activities and, instead is asked to evaluate the real estate and the economic value of the lease.”

Strategic Partners

“Our new space has allowed us to include additional shared-space partners,” Patton said, which meant the Area Agency had to determine who would be ideal neighbors. The right mix of tenants helps each organization better fulfill its mission.

When the Area Agency approached her organization, “It was a no-brainer,” recalled Nicole A. Williams of Third Street Family Health Services. As Chief Operating Officer, she understood the value of staking a spot in the multi-tenant nonprofit center. “Third Street Family Health Services provides one of the few points of access for Medicaid patients and self-pay patients in the area,” Williams said. “By adding Hawkins Medical Center, the need will continue to be closer met.”

Hawkins Medical Center is staffed by a doctor, Ujwala Pagedar (left), and nurse, Lori Farver.

Hawkins Medical Center is staffed by a doctor, Ujwala Pagedar (left), and nurse, Lori Farver.

Third Street Family Health Services has a main office, an OB/GYN office, and a satellite office in Mansfield. Hawkins Medical Center is its second satellite office and its first office in Ontario. The new clinic, staffed by Ujwala Pagedar, MD, and Lori Farver, CNP, has five rooms for patients and a lab that is due to open shortly.

“We decided to move to Hawkins Corner because the concept better aligned with the mission of our organization,” Connie Coe, employment and training coordinator at Experience Works, said. “Being located at Hawkins Corner gives our organization access to other services that help the older population. This should help our program participants overcome any barriers they may have and help them achieve employment.”

“The concept of shared space for non-profit partners was overwhelmingly appealing,” said a representative of the Richland County/Mansfield chapter of Habitat for Humanity. “It will be a blessing to be able to serve the population reached by the other tenants as well as expanding our range. We will be opening a ReStore, a discount home improvement store, that will generate income to support our operations. Our goal is to raise enough to cover all expenses so that 100% of donations can support our mission of ending poverty housing in Richland County.”

Soon, Visiting Nurses Association and the Alzheimer’s Association– Richland County mainstays that primarily serve vulnerable populations– were also on board.


Hawkins Corner progress

Hawkins Corner progress

“This whole concept of ‘shared-space’ has been a long time coming,” said Coe.

Over a year and a half passed between Hawkins’ donation and the ribbon-cutting ceremony. In October 2012, construction crews demolished the exterior of the building and then cut windows, installed plumbing, and prepped the new entrance. By January 2013, interior walls were framed, and by February, offices began to take shape.

“While it was a lot of work and required patience and many extra hours, it was fun,” Patton said. The Area Agency shared renovation progress through a photo gallery on their web site. “I have had this vision for years and to see it come to fruition is sometimes overwhelming,” she said.

Now, as agencies wrap up their move to the new offices (at the Area Agency alone, over 100 employees relocated), Patton has a chance to enjoy the result of hard work and careful planning. “It is most rewarding to see the staff who appreciate their new space and the increased traffic from our consumers. That is what this was all about!”

“The facility has a beautiful combination of humane and dignified spirit and a playfulness that encourages positive feeling in both the staff and the service beneficiaries,” Recchie said. “It is very well thought out and executed.”

“The design lends itself to improved productivity and efficiencies,” Patton said.

“It is a beautiful building, and I feel privileged to be able to have my office here,” said Coe.

Williams said the Hawkins Medical Center is very modern and has the feel of a private office.

“People with transportation issues can easily get to Hawkins,” said Williams. She noted that bus routes had already been changed to ensure hourly stops at Hawkins Corner. In addition, “The Area Agency is working with outside communities to bus in people,” Williams said, which will allow county residents to visit several of the agencies in one day.

The effects of having empowered nonprofits in a community reach far beyond the consumers they serve.

“Our participants earn minimum wage while they are training in our program, which means that money is pumped back into the local economy,” Coe said. “In addition, their training takes place at local nonprofits, which means that the nonprofits have the benefit of extra workers performing community service without an expense to the nonprofit. Once our participants are trained and get a job in the private sector, the money they earn is spent in their local communities.”

Hairston also looked at the bigger picture. “Ontario is really at a good growth moment,” he said. “This is another arrow in our quiver. It’s an exciting time.”

Years after its inception, Hawkins Corner now stands as a testament to the ingenuity and tenacity of the organizations that call it home. The multi-tenant nonprofit center isn’t just about sharing space. It’s also about sharing a vision for an entire community.

About Holly

Holly Jensen is a writer and poet who has worked with nonprofits and businesses for over a decade. She also serves as editor of The Ghazal Page, an international literary journal.
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